Terms and conditions
My Desert Safari (hereafter referred to as "MDS," "we," "us," or "our") is a subsidiary company of Rayna Tours and Travels, a Dubai-based destination management company. We have made every possible rational effort to provide you with a pleasant experience navigating our website and booking an adventure with us. But make sure you acquaint yourself with the following terms and conditions before you proceed to make a tour reservation. It is because by booking a desert safari through MDS, you explicitly agree that you clearly understand and abide by these terms and conditions.
DESERT SAFARI BOOKING TERMS
- Our website provides information on different types of desert safari tours.
- As a part of Rayna Tours and Travels, we endeavor to offer our clients both all-inclusive and individual services in accordance with their unique travel needs.
- All customers who wish to make reservations with MDS must be at least 18 years of age. Moreover, the user must furnish accurate and complete details to confirm the tour reservation.
- It is up to the sole discretion of MDS to take any step, including the cancellation of a reservation, without any prior indication to the customer, particularly if it is revealed to us that the inquiry made by a customer was unauthorized, provided wrong information, or distorted the facts.
- The information on desert packages, pricing, inclusions, and other details listed on the website is subject to alterations or amendments without prior notice.
- You should not avail yourself of our products and services if you do not agree to abide by the terms and conditions outlined by MDS.
REQUIRED TRAVEL DOCUMENTS
For a smooth safari experience, you may be asked to carry a valid ID in the form of a passport.
PRICING & PAYMENT METHODS
- All prices mentioned on this website are in UAE Dirhams (AED), and they are inclusive of all taxes.
- We have the complete right to change the pricing without prior notice.
- We reserve the complete right to make alterations or amendments to the tour itinerary that may reflect the pricing of our services.
- We accept payments online using a Visa or MasterCard credit or debit card.
DISCLAIMER, USE OF INFORMATION, AND INDEMNITY
- All proprietorship rights relating to MDS and any proprietary information or material thereof, such as trade name, business license, logo, content, image files, and software, are and shall always remain with MDS. You are restricted from copying or using our information for unlawful purposes.
- We have made reasonable efforts to ensure the accuracy and authenticity of the information mentioned on our website. But they do not carry any guarantee or warranty testifying their correctness and exactness. So we shall not be answerable or accountable for any significant or incidental loss you may suffer after referring to our website.
- You agree not to utilize our proprietary information other than to promote or sell our services as referenced in the contract.
- By entering into an agreement with us, you agree to indemnify MDS, along with its employees, representatives, and officers, from all kinds of liabilities that may occur directly or indirectly due to the breach of this agreement or as a result of your or your employees’ deliberate misconduct or negligence in using our information.
LIABILITY
- In no event shall our overall liability to you or your customers exceed the booking’s original value at which the loss occurred.
- We shall not be responsible for any loss due to credit card fraud or negligence on your part in money transactions. If such a situation emerges, MDS should not be held liable for any refund or repayment.
- Our guests are responsible for taking care of their personal belongings like phones and cameras, and MDS shall not be liable for any damage caused.
- MDS shall take any responsibility if your computer or software is damaged due to virus attacks or technical faults following the download of any information from our website.
- We are not liable for any loss you may suffer due to reasons beyond our control, mainly force majeure and government laws.
CANCELLATION OF A BOOKING
- If you have to cancel or amend your booking, a fee may be applicable depending on the circumstance.
- If you or any group member cannot show up before the pre-scheduled desert safari timing, 100% of your desert safari charge shall be forfeited. No full or partial refund or rebooking is possible in this case.
- If your booking is canceled due to a reason beyond our control (such as force de majeure, pandemic, or change in government rules), no refund shall be made in this case.
- MDS shall take any responsibility if your computer or software is damaged due to virus attacks or technical faults following the download of any information from our website.
- If MDS cancels a desert safari due to technical issues, we shall take all reasonable steps to reschedule your desert safari or provide a full refund as per the guests’ choice.
REFUND POLICY
A refund will be made for the cancellation of only those bookings:
- Wherein we have received the full payment
- Eligible for a refund as per the terms and conditions
DATA PROTECTION
All data collected as part of your account registration or the use of our products or services shall be utilized as per our privacy policy. So ensure you thoroughly read, carefully understand, and completely agree with our privacy policy before you disclose any sensitive or vital information concerning you or your customers.
DISPUTES AND COMPLAINTS
Should you have any travel-related queries or face any difficulties during the safari or overall experience, we request that you immediately bring them to the MDS staff's attention. They will revert to you with a practical yet sensible solution. Any disagreement or claim arising from or in connection with this website or our services is construed and administered under UAE law.
